Straight Through Processing
Accountability
 Do you expect to get answers to your questions?
Mediocrity is the standard for today’s customer service. In the fast food line, success is relating to the teenager behind the counter so that he gets some of your order right. On the phone, it’s an achievement to navigate the automated system and finally reach a junior assistant. Unfortunately, the assistant only can answer your questions with scripted, unsatisfactory answers.
This impersonal approach to customer service has become too common. Long hold times, unknowledgeable agents and “standard” responses to complex questions are how most payment processors handle customer service.
Would you be satisfied if you received a canned answer from an entry level assistant ill equipped to handle your account? Do you want a company that does business this way handling the lifeblood of your organization?
Now Serving YOU!
When you need help, EPX is there for you. We put you first in line instead of next in line. We’ll also recognize the importance of your questions and get them answered ASAP.
Our team of Relationship Managers is comprised of industry-experienced, intelligent individuals who can provide personalized counsel on the best possible solutions for your individual needs. They take the time to understand your individual business situation so that they can offer the best guidance and advice for your specific business needs.
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