You are here: Welcome to the EPX webSuite Help

Welcome to the EPX webSuite Help

The topics on the left side of this screen will help you navigate through and use EPX webSuite, the online reporting utility. From here, you can access the most commonly used manuals, forms, and reference documents, as well as training videos.

For questions about the content in this help, contact your Relationship Manager.

Recent Updates

Date

Title

Description of Changes

12/11/2013

Response Codes for Non-AVS Transactions

Updated response codes list and added a PDF version

11/14/2013

TermBar Tool Reversal Requests

Added description of proper authorization reversal requests

6/26/2013

Terminal Documents

Added download instructions and quick reference guides for the H200, HT7, and Vx/Omni series

5/15/2013

Chargebacks

Updated chargebacks reason codes and record types

4/25/2013

Compelling Evidence Visa Rules 2013

New Visa reference document to explain chargeback rules

1/14/2013

EPX Holiday Schedule

Updated for 2013 Holidays

11/16/2012

EPX webSuite Home Page

Added topics about the new home page layout

11/15/2012

TermBar Tool

Added text to explain the TermBar feature of Transaction Lookup

7/27/2012

Visa International Operating Regulations

Added to Association & Reference Docs section

Using the Online Help

Using the Table of Contents Button

1. Click Table of Contents to display the Table of Contents for the Online Help. Only the main categories or "books" will be displayed at first. If necessary, use the scroll bar to scroll through the topic list.
2. Click the "book" with contents you want to see. Click a top level book to expand the Table of Contents entry for the selected topic and list any sub-topics ("chapters" and "pages") beneath the main book. Click an "open" book to close it (i.e., collapse the associated Table of Contents list).
3. Click the topic/page you wish to read. The online help content displays in the right pane of the help window.

Using the Search Button

1. Click Search to display the online help search window.
2. In the search text box, type the word or phrase you wish to search.
3. Click Search or press Enter. Any search results will display beneath the search text box.
4. Click the topic/page you wish to read. The online help topic content displays in the right pane of the help window.

Using the Glossary Button

1. Click Glossary to display the glossary. A list of terms displays in alphabetical order.
2. Click a glossary word to display its definition.

 


Electronic Payment Exchange
1201 N. Market St. Suite 701, Wilmington, DE 19801
302-288-0600
www.EPX.com
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