Case-Study

EPX - SIMPLIFYING PAYMENT ACCEPTANCE FOR OUR HEALTHCARE PARTNERS.

The challenges facing the healthcare industry have become more and more complex. This is due to changes both in the regulatory environment and to the cost of delivering quality healthcare services. At Electronic Payment Exchange (EPX), we have been meeting those challenges for more than 10 years by providing out healthcare partners with a highly customizable, easy-to-use interface, along with a cost-effective payment platform.

As a complete end-to-end solution leveraging leading-edge technologies (as well as the very latest in encryption and tokenization), EPX supports the most secure and seamless integration sought by the most widely-recognized and commonly-used healthcare platforms. This results in significantly fewer points of failure and a smoother payment process for healthcare providers and the patients they care for.

THE PARTNER:

HEALTHPAY24 IS DEDICATED TO HELPING HEALTHCARE ORGANIZATIONS MAXIMIZE PATIENT COLELCTIONS AND REVENUE.

Specifically created by and for healthcare providers back in 2001, HealthPay24 was designed to be a simple, engaging, and effective way to increase patient-paid revenue.

Today it continues to be enhanced with suggestions from hundreds of hospitals and health systems nationwide - all with the goal of efficiently processing payments at the point-of-service. Just as importantly, it enables providers to engage patients at any touchpoint, while offering multiple payment options wherever patients are throughoug a healthcare facility. HealthPay24 understands how important cash flow is when running a large-scale healthcare system. They also know that the more patients are able to understand their healtchare finiancial obligations, the more likely they are to:

Act in a financially responsible manner.
Feel positive about their experience.
Develop a sense of loyalty.

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SIMPLIFYING PAYMENT ACCEPTANCE FOR HEALTHPAY24 AT "ALL THREE POINTS OF CONTACT."

THE CHALLENGE:

HealthPay24 sought both a secure and easy-to-use interface, as well as a payment processing platform that would be supportive of patient-paid revenue at the healthcare systems they served, at all three points of patient contact, including:

Pre-appointment (with online or mobile acceptance solutions).
At the point of service.
After the patient leaves (again online or mobile)

That's why they contacted EPX. After all, with nearly a decade of experience helping healthcare clients be more profitable, who better than EPX to provide the next-generation solutions, enhanced safety and security, and seamless integration necessary to meet that challenge head-on?

Healthcare organizations require payment acceptance capabilities with multi-channel support and seamless integration into patient EMR, G/L, and A/P systems.

Dealing with those complexities requiers a nimble and experienced partner. Luckily at EPX, we've consistently leveraged the latest techonlogies to operate on the forefront of the healthcare industry for more than a decade. Beyond that, we have nearly 40 years of unrivaled experience as a payment processor. In fact, we were the first processor to:

Process credit card payments using the Internet.
Process transactions using tokenization.
Deliver end-to-end encruption for our POS solutions.
Support a highly flexible and customizable 5-tier reporting hierarchy.

Based on our industry experience and our long-term, trusted partnership, HealthPay24 approached us to deepen and more fully extend our relationship within the healthcare market. They trusted us to deliver...and that's precisely what we did.

WHAT HEALTHPAY24 NEEDED
AND WHAT EPX DELIVERED.

When they approached us, HealthPay24 had a variety of goals they were trying to accomplish for their healthcare system partners.

HEALTHPAY24 NEEDED		EPX DELIVERED
A cost-effective solution for card-not-present transactions (allowing patients to make payments before and after the point of service.)		Support for the cost-effective ID-Tech Credit Card Device for back office billing key entered transactions.
Enhanced safety and security to safeguard sensitive cardholder data.		The latest in end-to-end encryption and tokenization - safeguarding data at the point of entry through and including all points of the payment process.
EMV or "chip card" acceptance for card-present transactions.		Both IP- and USB-enabled EMV payment support.
To simplify payment acceptance for patients at all three points of contact.		Seamless, safe, and secure payment acceptance solutions (in person, online, and via mobile devices).
Customizable campus and facility reporting.		EPX BRIC support for recurring and future dated payments.
Patient-initiated payment plans.		Both - made possible by our 5-tier hierarchy.
The ability to capture proprietary data with a patient's payment such as the Patient ID, EMR record number, billing statement number, or other patient-identifying information.		Up to 10 user-defined fields for proprietary data to be held with the payment transaction.

THE INNOVATIVE SOLUTIONS EPX PROVIDED TO HEALTHPAY24 RESULTED IN A MORE THAN 10% INCREASE IN HEALTHPAY24-INITIATED PATIENT PAYMENT VOLUME OVER A 12-MONTH PERIOD.

To learn more about how EPX leverages technologies to empower large healthcare organizations to safely, securely, and seamlessly acecpt all forms of payment, so that they can focus on patient care...